PAYMENT INFORMATION:

How can I pay for my order?

We recommend using a credit card for fastest service. We accept Visa, Master Card, Discover and American Express. You card information is submitted through our secure server and is not charged until your order is shipped. Your statement will show the name Triple J for the items you purchased. We accept international orders.

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Who processes the orders?

All items are professionally embroidered by Triple J Printing of Chico, CA. All items are printed in advance, in stock and stored in our local warehouse, where we carefully pack and ship each order as it is placed.

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Is my order secure? Is my information kept private?

Your security and privacy are our top priorities while shopping at our store. Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. We believe your private information is just that, private. We know that you value your privacy. We don't provide any of your personal data to anyone else. Period.

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Will I have to pay sales tax?

For all orders shipping to destinations outside of California, you will not have to pay sales tax. We are required to collect sales tax for sales shipping to California destinations (since we are located in California). This will be automatically calculated at checkout.

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Do you offer a Money Back Guarantee?

Yes. We want you to be happy with your purchase. To show we fully stand behind the quality of the products we print and ship, we offer a full, 30 Day Money Back Guarantee. If you need to return or exchange a product you have purchased from us, please contact us within 30 days and we'll take care of you.

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Can I order through the mail via check or money order?

Yes. We understand that sometimes people prefer the traditional mail order way of buying. Simply note the items you want to purchase, and mail them with your payment and shipping total (you can get the shipping total by going through the checkout process. After you enter your shipping address our system will calculate the shipping for you): If you wish to pay by International Money order it must be in US Dollars. PrintMojo 2934 The Esplanade Chico, CA 95973 USA

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SHIPPING INFORMATION:

Are the items I see on this website in stock?

Yes, unless marked otherwise, the items you see in our web store are in stock, ready for shipping. That means, once you order, your order will usually ship out from our warehouse within 3 business days.

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How long will it take to get my order?

After you place your order, it will usually be shipped from our location within 3 business days. Depending on the method of shipping you choose at the time of checkout and your distance from our California warehouse, it could take anywhere from 1-5 business days for orders within the US or 7-14 business days for international orders.

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Do you ship internationally?

Yes. We can ship your order to most worldwide destinations.

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How much is shipping going to be?

We strive to keep our regular and international shipping costs as low as they can be. With that in mind, you won't see any "handling" charges added on to our shipping rates. The rates that are given in our shopping cart reflect the exact pricing we get from UPS or USPS, depending on the method of shipping you choose. USPS Priority mail rates start at just $3.85 for one shirt.

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PRODUCT INFORMATION AND OTHER QUESTIONS:

What kind of printing is used on your polos?

The products you see on our site are comparable in quality to the products you find in fine retail outlets. That means we only use the best in professional embroidery techniques and pass through several quality checks before leaving our shop. Our printing is designed to last, wash after wash, without fading or cracking. We make the clothing you've grown to love.

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I have a question that wasn't answered here. How can I contact this site?

For fastest service, please visit our customer support center.

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